Every tool your med spa needs.
One platform. Zero duct tape.
NeedleMoved replaces the disconnected stack of booking apps, marketing tools, CRM spreadsheets, phone systems, and review platforms that most med spas are juggling today. Every feature below is built into a single system — designed around the workflows med spa teams actually use every day.
AI that works while you sleep.
Six AI capabilities built into NeedleMoved — not add-ons, not integrations, not extra fees.
Your 24/7 AI receptionist.
Voice AI is a phone-based AI agent that answers inbound calls, handles patient inquiries, and takes real action — so nothing falls through the cracks after hours or during busy treatment blocks. It greets patients naturally, checks your live calendar, books appointments, creates contacts, and triggers follow-up workflows mid-call.
- 200+ voices with full control over tone, language, pace, and personality.
- Outbound callbacks within seconds of a form fill — while the lead is still thinking about Botox.
- Voice AI Chat Widget embeds on your site — visitors speak to your AI agent live in their browser.
- Pennies per call. Works on LC Phone and Twilio numbers.
Instant answers on every channel.
Conversation AI is a text-based AI agent that lives on your website chat and across every messaging channel — SMS, Instagram DMs, Facebook Messenger, and WhatsApp. It answers questions, qualifies leads, books appointments, and escalates to your team when a human touch is needed.
- Trained on your data — documents, FAQs, service descriptions, and website content via web crawler.
- Qualifies leads by treatment interest, timeline, budget, and location — then routes to the right pipeline stage.
- Suggestive or fully automated — your call, per channel.
- Unified inbox — every conversation in one place, regardless of channel.
AI Workflow Builder
Describe what you want in plain English: “When a new lead fills out the Botox consultation form, send a confirmation text, wait two hours, send a follow-up email, and if they haven’t booked within 48 hours, trigger a Voice AI call.” The AI builds the complete workflow — triggers, actions, delays, IF/THEN logic — automatically.
Try the AI workflow builderFunnel & Website AI Builder
Generate full landing pages and booking funnels from a single prompt. Describe your offer — “Create a landing page for our summer Botox event with a $50 discount” — and the AI produces a complete, conversion-optimized page with headline, copy, images, form, and CTA.
Build a funnel with AIContent AI
On-brand copy in seconds. Generate email campaigns, SMS messages, social posts, ad copy, blog drafts, and image concepts — all tailored to your med spa’s brand voice. Understands aesthetics terminology and produces copy that sounds like a knowledgeable marketing manager, not a robot.
Try Content AIReputation AI
Automatically responds to every Google review with a natural, human-like tone that matches your brand. Positive reviews get personalized thank-you responses. Negative reviews get thoughtful, professional replies that demonstrate care without being defensive.
See Reputation AIEvery patient. Every stage. One view.
CRM & Lead Pipelines
Track every patient from first inquiry to loyal member in a visual pipeline. See where every lead stands, what follow-up they need, and which stage they’re in.
Call Tracking & Recording
Know exactly which ad, landing page, or campaign generated each call. Record calls for QA. Every call logged to the patient’s contact record.
Tracking & Analytics Dashboards
Revenue by provider, cost per lead by channel, booking conversion rates, no-show rates, campaign ROI, and membership growth — all in dashboards that answer “What is actually working?”
Fill the calendar without playing phone tag.
Scheduling, Booking & Appointments
Online booking that syncs with provider calendars, treatment room availability, and equipment schedules. Patients book the exact service they want with the right provider — without playing phone tag with your front desk.
Missed Call Text-Back
When a call goes unanswered, NeedleMoved auto-texts: “Hey, we missed your call! How can we help?” That single text recovers leads that would otherwise disappear forever — because 85% of callers who reach voicemail never call back.
Reach the right patient on the right channel.
Email Marketing & Campaigns
Drag-and-drop templates built for med spa promotions. Announce new services, promote seasonal offers, send post-treatment care, and nurture leads through drip sequences that convert.
Two-Way SMS & Messaging
Text patients directly — confirmations, reminders, follow-ups, promotions. Patients reply and the conversation continues in your unified inbox. SMS sees 98% open rates vs. 20% for email.
Broadcast Campaigns
Send targeted campaigns across email, SMS, WhatsApp, and Messenger — from one screen. Segment by treatment history, membership status, last visit date, or any custom field.
Ad Manager
Run and manage Google, Facebook, and Instagram Ads directly from NeedleMoved. See exactly which ads produce booked appointments and revenue — not just clicks and impressions.
Automation Workflows
Build multi-step automations triggered by patient actions. A form submission triggers a confirmation text, a 24-hour reminder email, a post-treatment review request, and a rebooking nudge two weeks later. Set it once; it runs forever.
The day-to-day tools that keep practices running.
Reputation Management
Automatically request Google reviews after every appointment via SMS or email. Monitor reviews across platforms. Pair with Reputation AI for automatic, human-like responses.
Document Signing
Send consent forms, intake paperwork, and treatment agreements digitally. Patients sign on their phone before they walk in. Every signed document saved to their contact record.
Funnels & Landing Pages
Drag-and-drop builder with templates designed for med spa offers. Forms connect directly to your CRM pipeline so leads are captured and followed up on instantly.
Membership & Course Portals
Tiered monthly plans, loyalty perks, exclusive pricing, and treatment bundles — with automated billing and renewal reminders. Members visit 2.9x more often and spend 35% more.
Invoicing & Payments
Send invoices, collect payments, and process transactions directly inside NeedleMoved. Accept credit cards, set up recurring membership billing, and keep financials tied to each patient.
Affiliate Manager
Launch referral programs that reward patients, influencers, or partners for sending new clients. Track every referral, automate payouts, and turn your happiest patients into your most effective marketing channel.
White-Label Mobile App
Give your patients a branded mobile app with your logo, colors, and practice name. They book, message your team, view treatment history, and manage their membership — from an app that looks and feels like yours.
Five separate tools vs. NeedleMoved.
Replace your stack with one platform.
Every feature included. One predictable base fee plus pay-as-you-go for AI and messaging. No long-term contracts.
Social Media Planner
Plan, create, schedule, and publish across all your platforms from inside NeedleMoved. Use Content AI to generate post ideas, captions, and image concepts. No more logging into five different apps.